1. Agreement to Terms
These Terms of Use ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and Arbitia, LLC ("Arbitia," "we," "us," or "our") governing your access to and use of the Arbitia website, software, platform, and related services (collectively, the "Services").
By accessing or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity. If you do not agree to these Terms, you may not access or use the Services.
2. Description of Services
Arbitia provides a software platform that generates and deploys multi-persona language-model cognitive systems for business operators. The Services include the generation of cognitive systems through a structured discovery and build process, deployment of those systems to dedicated infrastructure, and ongoing operation and maintenance of deployed systems.
The Services rely on third-party large language model providers to process inputs and generate outputs. You acknowledge that the Services incorporate and depend upon these third-party providers, and that the availability and performance of the Services may be affected by those providers.
We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice, subject to any commitments expressly made in a separate written agreement between you and Arbitia.
3. Eligibility and Account Registration
You must be at least 18 years old and capable of forming a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements.
You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. You agree to notify us immediately at info@arbitia.ai of any unauthorized use of your account or any other breach of security.
4. Customer Content and Data
4.1 Your Content
"Customer Content" means all data, information, materials, and content that you provide to, input into, or generate through the Services, including the business context, operational information, and strategic materials you supply during the discovery process and ongoing operation.
You retain all rights, title, and interest in and to your Customer Content. You grant Arbitia a limited, non-exclusive license to use, process, store, and transmit your Customer Content solely as necessary to provide the Services to you.
4.2 Processing by Third-Party AI Providers
You acknowledge and agree that the Services transmit Customer Content to third-party large language model providers for processing in order to generate outputs. This transmission is a necessary and inherent function of the Services. Our handling of Customer Content is further described in our Privacy Policy.
4.3 Your Responsibilities for Customer Content
You represent and warrant that: (a) you own or have the necessary rights to provide your Customer Content; (b) your Customer Content does not violate any law or infringe any third-party rights; and (c) you will not provide Customer Content that contains sensitive personal information, protected health information, or other regulated data categories unless expressly agreed in a separate written agreement that accounts for the applicable regulatory requirements.
You are solely responsible for the accuracy, quality, and legality of your Customer Content.
5. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose or in violation of any applicable law or regulation;
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, architecture, or underlying methods of the Services, except to the extent this restriction is prohibited by applicable law;
- Copy, reproduce, or create derivative works of the Services or any underlying technology, methodology, or architecture;
- Access the Services to build a competing product or service, or to replicate the architectural methods embodied in the Services;
- Circumvent, disable, or interfere with any security or access-control features of the Services;
- Use the Services to transmit any malicious code, or to engage in any activity that disrupts or impairs the Services;
- Resell, sublicense, or otherwise make the Services available to any third party except as expressly permitted in a separate written agreement.
6. Intellectual Property
6.1 Arbitia's Intellectual Property
The Services, including all underlying software, architecture, methods, processes, designs, and documentation, and all intellectual property rights therein, are and remain the exclusive property of Arbitia and its licensors. The architectural methods embodied in the Services are the subject of pending patent protection. Nothing in these Terms grants you any right, title, or interest in or to Arbitia's intellectual property except the limited right to use the Services as expressly permitted.
The Arbitia name and any associated product names, logos, and marks are trademarks of Arbitia, LLC. You may not use these marks without our prior written consent.
6.2 Outputs
Subject to your compliance with these Terms and payment of all applicable fees, the specific outputs generated for you through the Services and delivered to you as part of your deployed cognitive system are yours to use for your business purposes. This grant of rights in outputs does not extend to the underlying architecture, methods, software, or any reusable component of the Services, all of which remain Arbitia's property.
6.3 Feedback
If you provide feedback, suggestions, or ideas about the Services, you grant Arbitia an unrestricted, perpetual, irrevocable, royalty-free right to use that feedback for any purpose without obligation to you.
7. Fees and Payment
Fees for the Services are as set forth in a separate written agreement or order form between you and Arbitia. Unless otherwise specified in writing, all fees are non-refundable, are exclusive of taxes, and are due as specified in the applicable agreement. You are responsible for all applicable taxes other than taxes based on Arbitia's net income.
8. Third-Party Services and Dependencies
The Services depend on and incorporate third-party services, including hosting infrastructure and large language model providers. Your use of the Services is also subject to the terms and policies of these third-party providers where applicable. Arbitia is not responsible for the acts, omissions, availability, or performance of third-party providers, and the failure or unavailability of a third-party provider does not constitute a breach of these Terms by Arbitia.
9. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARBITIA DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
ARBITIA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY OUTPUTS GENERATED BY THE SERVICES WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. OUTPUTS ARE GENERATED BY LANGUAGE-MODEL TECHNOLOGY AND MAY CONTAIN ERRORS OR INACCURACIES. YOU ARE RESPONSIBLE FOR REVIEWING AND VALIDATING ALL OUTPUTS BEFORE RELYING ON THEM. THE SERVICES DO NOT CONSTITUTE LEGAL, FINANCIAL, MEDICAL, OR OTHER PROFESSIONAL ADVICE.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ARBITIA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ARBITIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ARBITIA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO ARBITIA FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
11. Indemnification
You agree to indemnify, defend, and hold harmless Arbitia and its officers, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to: (a) your use of the Services; (b) your Customer Content; (c) your violation of these Terms; or (d) your violation of any law or third-party right.
12. Term and Termination
These Terms remain in effect for as long as you use the Services. We may suspend or terminate your access to the Services at any time, with or without cause, subject to any commitments in a separate written agreement. Upon termination, your right to use the Services ceases. Sections 4, 6, 9, 10, 11, and 13 survive termination.
13. Dispute Resolution; Arbitration; Class Action Waiver
Please read this section carefully. It affects your legal rights.
Any dispute arising out of or relating to these Terms or the Services will be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court, except that either party may bring a claim in small-claims court for disputes within that court's jurisdiction. The arbitration will take place in Illinois, and the arbitrator's decision will be final and binding.
YOU AND ARBITIA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.
You may opt out of this arbitration agreement by sending written notice to info@arbitia.ai within thirty (30) days of first accepting these Terms.
Some jurisdictions do not permit the enforcement of arbitration agreements or class-action waivers; if you reside in such a jurisdiction, this section applies only to the extent permitted by applicable law.
14. Governing Law
These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws principles, except to the extent that the Federal Arbitration Act governs the interpretation and enforcement of Section 13.
15. Changes to These Terms
We may modify these Terms from time to time. If we make material changes, we will update the "Last Updated" date and, where appropriate, provide additional notice. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
16. General Provisions
These Terms, together with any separate written agreement between you and Arbitia, constitute the entire agreement between the parties regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our prior written consent; we may assign these Terms without restriction. There are no third-party beneficiaries to these Terms.
17. Contact
Questions about these Terms may be directed to:
Arbitia, LLC Email: info@arbitia.ai
These Terms of Use should be reviewed by licensed counsel in the applicable jurisdiction before publication. This document reflects standard SaaS terms customized for Arbitia and is not a substitute for jurisdiction-specific legal review.